Refund policy
Refund Policy
Last updated: October 23, 2026
Thank you for shopping with Things by Marvin. Almost everything we sell is personalized and made to order for you, so please read this policy before you buy.
Made-to-Order Products
Our products are produced specifically for each order after you place it. Because of this, we do not accept returns, exchanges, or refunds for change of mind, ordering the wrong item, or not liking an item after it has been made.
Personalization Accuracy
Your item will be made exactly as you submit it, including all names, dates, spelling, and messages. Please review everything carefully before checkout. We cannot remake or refund an item because of spelling, wording, or design errors in the information you provided.
Cancellations and Changes
Production begins quickly. To request a cancellation or a change, email us as soon as possible with your order number. We can only cancel or change an order if production has not yet started, and we cannot guarantee this once your order is placed.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item arrives damaged, defective, or is not what you ordered, email us within 14 days of delivery at support@thingsbymarvin.com and include:
- Your order number
- Clear photos of the item and the packaging
- A short description of the problem
If we approve your claim, we will send a replacement or remake at no cost to you. If a replacement is not possible, we may offer a refund to your original payment method.
Please do not send any item back until we contact you and tell you to. Items returned without our authorization will not be accepted.
Engraved Jewelry — Wear His Name Series
The engraved jewelry in our Wear His Name series (bar necklaces and cuff bracelets) carries an extended claim window. If your piece arrives damaged or with a manufacturing defect, email us within 30 days of delivery at support@thingsbymarvin.com with your order number and a clear photo of the problem. Approved claims receive a free replacement or a full refund to your original payment method — and you will never be asked to ship the piece back.
Lost or Delayed Packages
If your tracking shows that your package was lost in transit, or your package has not arrived, email us within 30 days after the estimated delivery date with your order number. We will review the tracking information and work with the carrier and our production partner to find a resolution.
If the carrier's tracking shows your package as delivered, please first check around your property, with neighbors and household members, and contact the carrier. Once a package is marked delivered, we are generally unable to replace or refund it unless your order included Package Protection.
Incorrect Addresses
We are not responsible for orders that are delayed, lost, or undeliverable because of an incorrect or incomplete address entered at checkout. If you notice an address error, contact us right away. Because production begins quickly, we cannot guarantee that an address can be changed after your order is placed.
Refunds
Refunds are issued only when we approve them under this policy. Approved refunds are sent to your original payment method, generally within 10 business days. Your bank or card company may need additional time to post the refund. Shipping charges are non-refundable unless the error was ours.
Payment Disputes
If you have a problem with your order, please contact us first so we can resolve it quickly. Opening a dispute or chargeback with your bank before contacting us may delay your resolution. We may provide order, delivery, personalization, and communication records to your bank or payment provider to respond to a dispute.
Your Legal Rights
Nothing in this policy limits any rights you have under applicable law.
Contact Us
Things by Marvin
Email: support@thingsbymarvin.com